The STM Help Desk is the first completely student-run coed Helpdesk in the nation. It began in the summer of 2011 in preparation for the tablet initiative. After the first four year cycle with our older model ended, a technology committee was formed to choose the tablet PC that fit best for our environment. Ultimately, the opinions of the faculty, students, and parents were taken into consideration to make the decision to use the Fujitsu T935 tablets for the next four years.
In the summer of 2015, twenty student Helpdesk employees worked to prepare 1,100 new tablet PCs for the 2015-2016 school year. The Helpdesk operates as a licensed Fujitsu Warranty Repair center with all employees Fujitsu certified and some A+ certified, which is the industry standard for entry level computer technicians.
Help Desk employees are an active part of integrating technology across campus. They handle everything involved with the repair and maintenance of the computers including reimaging, diagnosing, and fixing software and hardware issues as well as ordering parts. Employees also work with the six wireless printers stationed around the school as well as the wireless projectors located in every classroom. New to the 2015-2016 year is a program assigning every Helpdesk employee to a specific department to answer any technology-related questions and ease the transition to the new computers.
The following link contains the technology policies and permission forms. Parents and students are required to read each policy. All permission forms must be signed by the student and parent. These completed forms must be presented in order to receive their tablet.